The Outdoor Playground built in Denver, USA. Actually, this project with complain. We miss shipped the fasteners for the swing, and we didn’t know it until I called the customer to get his feedback, and he mentioned about this, and said because it’s too complicated to get it from oversea, so he was gonna to buy it local. Here is the pictures without swing fasteners.
After knowing this, I checked with our warehouse at once, and found it’s indeed our duty that the shipper missed shipped the fasteners, then we shipped the fasteners at once to the customer, the customer was very happy and send us pictures and video as well. Here we are gonna to tell our customer, we are honest factory, if any missing parts caused by us, we will surely deal with it, just let us know, we have after-sale service team to deal with it.